Privacy Policy

This Policy describes the personal data processing practices applied by SIMplifica in activities related to cellphone top-ups, SIM and eSIM activation, management of mobile plans and related support within Brazil. The objective is to clearly explain what information is collected, for what purposes it is used, for how long it is kept, and what mechanisms are available to exercise rights over such data.

Data processed. We may handle basic identifiers such as name, documents when necessary to verify identity, e-mail, phone, address for billing or delivery, as well as technical information generated by site use, such as access logs, approximate IP address, device, browser and pages viewed. Payment data is routed through specialized providers that act as data controllers or processors as appropriate, applying industry-recognized safeguards.

Purposes. The information is used to: (i) process top-ups, chip purchases and activations; (ii) provide technical support and customer service; (iii) manage communications about transaction statuses, expiry reminders and usage recommendations; (iv) comply with legal, tax and accounting obligations; (v) improve site usability through aggregated metrics and statistical analysis; and (vi) prevent fraud, abuse or unauthorized access by implementing reasonable security controls.

Legal basis and consent. Depending on the interaction, processing may be based on contract performance, compliance with legal obligations, legitimate interests balanced or the data subject's informed consent. When applicable, consent may be recorded and withdrawn through the available channels, without prejudice to processing necessary to complete ongoing operations or comply with applicable regulatory requirements.

Retention. Data is retained for periods aligned with purposes and audit or rights defense requirements, applying minimization criteria and periodic review. Once the relevant periods have elapsed, the information may be anonymized or securely deleted, respecting reasonable technical limitations and regulatory obligations.

Sharing. The operation involves infrastructure partners, payment processing, logistics, and support. Efforts are made to ensure that these third parties maintain adequate levels of security, confidentiality, and compliance. International transfers, if they occur, will follow safeguards compatible with Brazilian law and current agreements, including appropriate contractual clauses.

Security. Administrative, technical, and physical measures are adopted to protect data from unauthorized access, improper alteration, or accidental destruction. Examples include encryption in transit, role-based access controls, and event logging. Even though zero risk does not exist, we work to reduce likelihood and impact through continuous improvement and monitoring.

Data subject rights. The data subject may request confirmation of processing, access, correction, anonymization, portability where applicable, information about sharing, and deletion according to legal limits. To exercise them, write toportomovile.com@gmail.comindicating details of the request and a channel for response. We may require identity verification for security purposes.

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Updates. The current version of this Policy may be adjusted to reflect regulatory changes, technical improvements, or new functionalities. When relevant modifications exist, it will be communicated through the site or by appropriate means. The date of the last update will appear at the bottom of this document.

Contact. For privacy questions or requests, you can contactportomovile.com@gmail.comor by phone+ (55) 374-20-56. Postal address: Rua Domingos de Morais, 2562, São Paulo, 04020-004. This Policy is interpreted in accordance with Brazilian law and relates to the contents of our sectionLegal, where notices and supplementary criteria are detailed.